Refund policy

Return and Refund Policy

Last updated: August 25, 2026

We want you to feel good about every purchase from Blue Collar Baller Clothing Co. If something is not right, please review the policy below and contact us so we can help.

Returns

We accept eligible returns requested within 30 days after your order is delivered.

To qualify for a return, an item must be:

•Unworn, unwashed, unaltered, and unused;

•In its original condition;

•Returned with its original tags attached; and

•Accompanied by proof of purchase or the original order number.

Items returned with signs of wear, washing, odors, stains, damage, pet hair, deodorant marks, or removed tags may be refused and sent back to the customer.

How to Start a Return

To request a return, email accounts@bluecollarballercallerclothingco.com with your order number and the item or items you want to return. If customer self-service returns are enabled, you may instead submit your request through your customer account at [customer account or returns-page URL].

Please do not send a return without receiving return instructions first. Returns sent to an unauthorized address may be delayed or refused.

After your request is approved, we will provide the correct return address and instructions. Approved items must be shipped within 7 days after return authorization. We recommend using a trackable shipping service because Blue Collar Baller Clothing Co. cannot guarantee receipt of a return that does not have tracking.

Return Shipping

For ordinary returns, including returns involving fit, size, color preference, or a change of mind, the customer is responsible for return-shipping costs. If we provide a prepaid return label, its cost may be deducted from the refund amount before the refund is issued.

If an item arrives damaged, defective, or different from what you ordered, contact us at accounts@bluecollarballerclothingco.com within 7 days after delivery and include your order number and clear photographs of the item and packaging. If we confirm the problem, we will cover the reasonable cost of correcting it through a replacement, refund, or prepaid return label, as appropriate.

Exchanges

We accept exchanges for a different size or color when the requested replacement is in stock. To request an exchange, follow the return-request process above.

Because inventory can change quickly, exchange items are not guaranteed until the request is approved. If the replacement is unavailable, you may choose a refund to the original payment method or store credit.

Recommended optional upgrade: If your shipping budget allows, offer one free size exchange per U.S. order. This is especially customer-friendly for an apparel business.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to the original payment method within 5 business days after inspection. Your bank or card provider may require additional time to post the refund to your account.

Original shipping charges are nonrefundable unless the return is caused by our error or applicable law requires otherwise. If only part of an order is returned, any shipping charge paid for the original order will not be refunded.

Nonreturnable and Final-Sale Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

•Gift cards;

•Personalized or customized products;

•Items clearly identified as Final Sale on the product page before purchase; and

•Items that have been worn, washed, altered, used, or damaged after delivery.

A product is not final sale merely because it was purchased with a discount code unless its product page or listing clearly stated Final Sale before checkout.

Packages Returned to Sender

If a package is returned because the shipping address entered at checkout was incomplete or incorrect, or because the customer did not claim the package, we may deduct the original shipping cost and any carrier return fees from the refund. We can reship the order if the customer pays the new shipping charge.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the carrier, and the delivery location first. Then contact us at accounts@bluecollarballerclothingco.com as soon as possible so we can review the situation. A carrier investigation may be required before a replacement or other resolution is offered.